Why Work With Us?

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Here's what our satisfied customers are saying about us:

We LOVE our new home! We enthusiastically recommend the services of Kathy Power and Jay Balaban. Kathy and Jay guided us expertly through the perplexing process of buying our first home. As our search began, Kathy accompanied us through several different neighborhoods. She helped us define our priorities; she answered our questions (even the many idiotic ones). She educated us on the ins-and-outs of the market. Kathy quickly relieved our initial anxiety - we felt comfortable knowing we had a professional in our corner. We met Jay as our search progressed. Like Kathy, Jay welcomed our questions and went with us to several viewings. He worked with us to narrow our search without pushing us one way or another. He made himself available - even at odd hours on short notice - to talk to us and check out properties. After a thorough search, we decided to make an offer on a condo in Jamaica Plain. Kathy and Jay clarified the mechanics of the offer-and-acceptance process. They helped us form our initial offer, then negotiated on our behalf. We were overjoyed to get the condo we wanted at a very favorable price. We trusted Kathy and Jay to help us make one of the most important (and expensive) decisions in our life. We will do so again. We are confident that Kathy and Jay will make your home-buying experience as enjoyable and successful as they made ours.
Dear Kathy, Thanks for sticking with us through some tense and trying times. Your caring support and cool head really made a difference for us. You're the best!
Dear Trisha, Kathy and Jay - We just wanted to let you know how much we enjoyed working with all of you both in selling our house and in buying our new house in JP. You were really great listeners, you were supportive and you understood the difficulties of selling a house that one of us had lived in for nearly 20 years. You did a fabulous job of marketing and selling the house. You were patient while we were looking for a new house. It's obvious that you know the area extremely well. Thanks for all your help with our transition!!
Thank you! We completely enjoyed working with you to sell our house. Your laid-back style & sense of humor took all of the stress out of what would have been a very stressful experience. We are your fans!
Seeing you keep the deal together was impressive. I've seen your genuine, patient demeanor in action with other deals. I'll always be grateful of how you dealt with my roller coaster of emotions. And as time has moved forward, more and more I am grateful for what you & Trish have done for me & my family with your personal & professional commitment & effort in the future.
We are deeply grateful for all of your kindnesses. You have certainly transcended any standard definition of realtor. In a year when we took on some giant transitions, we were lucky to have you.
I felt very comfortable, cared for and confident with Jay. His attention to my individual circumstances and his great facilitation between all the involved parties, enthusiasm, friendliness. He's passionate about his work, competent, and top-notch in customer service. I'd enthusiastically recommend him to anyone.
Dear Surrealtors - Thank you very much for your hard and good work. I made a nice profit in spite of adversity.
It was great to have such a smart gay realtor who knows how everything works.
I want to take a moment from unpacking to say "thank you" to Jay and the Surrealtors team for their amazing service! I moved into my new home earlier this month, and am just so pleased and thankful for having had such a solid realtor experience. This team came highly recommended to me by a coworker, and after working with them I can totally understand why. When I started contemplating becoming a homeowner Jay made himself available to meet and understand my individual needs and taste. Jay stayed in touch over the next year, while I sat ambivalent about buying. During this time he provided me with some hand-picked property listings and kept me updated on what was going on in the local market. When it was the right time to make the plunge, Jay guided me through the home buying process with ease, competence, and humor. I always received a quick response to any questions I had. Jay and his team either knew the answers already or were willing to find them for me. Even when I hit some snaggles in the later process with the bank, Jay helped make sure that everything came out well. Through his attention, accessibility and advocacy Jay made me feel like a VIP customer, although I was ultimately looking for a very modest first home. Now that I'm in my new home, I'm able to really appreciate how relatively smooth the whole thing went, and I really do owe this to Jay and his team. Thanks again for your top-notch customer service! I would highly recommend your team to anyone!
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